Hey there! I'm Alekhya Nalluri, a dynamic and results-driven professional with a strong background in technology. Armed with a Master's degree in Computer Science and a Graduate Certificate in Data Science, along with an undergraduate degree in Information Technology, I bring a wealth of knowledge and hands-on experience to the table. With two years of expertise as a Technical Support Specialist and valuable insights gained during my tenure as a Software Developer Intern, I've honed my skills in troubleshooting, problem-solving, and software development. My proficiency extends to various technologies, including: Operating systems: Windows, macOS, Linux Ticketing systems: ServiceNow, Zendesk Troubleshooting, Automation, Documentation, Excellent customer service, SLA's Developer skills: Java, React, HTML, CSS This diverse skill set enables me to deliver innovative solutions that drive business success. I'm passionate about leveraging technology to make a positive impact and am eager to bring my expertise to your team. Let's collaborate and create something extraordinary together!
Education
Master's, Computer Science
Missouri State University
Graduate Certificate in Data Science
Bachelor of Technology, Information Technology
Sasi Institute of Technology And Engineering
Experience
Front Desk Receptionist
Missouri State University - Springfield, MO
• Managed incoming calls and directed them to the appropriate departments or personnel, ensuring prompt resolution of inquiries. • Handled work orders and service requests, prioritizing tasks and scheduling appointments based on urgency and availability. • Maintained an organized filing system for work orders, ensuring easy access and retrieval of information. • Coordinated with technical support teams to escalate and resolve issues reported by customers or employees.
Technical Support Specialist
Freelancer - India
• Provided daily support for the computing desktop, including operating system, software installation and maintenance, and hardware. • Responded to assigned tickets promptly, evaluating, prioritizing, and resolving problems and requests, or escalating them to appropriate support areas. • Acted as the front-facing support liaison for all desktop-related support issues, ensuring timely and effective resolution. • Collaborated with higher-level technical areas on planning and issue resolution, prioritizing workload to respond to customer needs. • Facilitated project tasks associated with system upgrades, system integration, and system administration. • Completed other duties as assigned by management.
Software Developer
Verzeo - India
• Collaborated with a team of developers to build and maintain web applications, including front-end and back-end development • Developed user-friendly and responsive interfaces using HTML, CSS, JavaScript, and React.js, ensuring optimal user experience • Designed and implemented RESTful APIs for seamless communication between the front-end and back-end using Node.js and Express • Utilized MySQL, MongoDB for data storage and retrieval, ensuring data consistency and integrity Conducted • Thorough testing and debugging, identifying and resolving issues to improve application performance and reliability • Collaborated in an Agile environment, participating in daily stand-up meetings and utilizing version control systems.